customer support
Find answers here quickly and easily
Start at 1 - to check your way through our most common support questions to view the answers, including videos and easy step by step instructions and more.
I am new - what do I need to do first?
It is most important that you follow each step 1-5 in turn...
to ensure that you get the very best, problem free, experience creating your products.
How do I start my project?
If you haven’t already, please check option '1 - I am new what do I need to do first?' to eliminate any software or system issues.
I'm having problems with my project?
If you haven’t already, please check option '1 - I am new what do I need to do first?' to eliminate any software or system issues.
I need checkout and/or coupon help
Follow the links below for quick help
Search
Please enter the search term below, to find the answer to your query.
Still Can't Find What you are Looking For? Contact Us below:
BEFORE you use our Live Chat or Contact form below please;
- Have you contacted us before? If so, please reply on your original email as a new submission will be placed at the back of the queue.
- If you have connection/technical issues please have the following information ready -
- Go to supportdetails.com first to see the versions you are running on your computer as you may be asked for this information.
- If you are asked to submit as email to us please include your ticket number before your name in name space.
- If you are asked to send the PDF please select the Export PDF, save and attach when prompted below.
- If you are receiving an error message - Write down or take a screenshot of the message you are seeing, ready to supply or attach.
If you have exhausted all Customer Support options, please make a Live Chat enquiry, before you submit an email request.
1300 931 478